DAS EDGE LLP believes in helping its customers as far as possible. We are committed towards customer satisfaction with our quality products and top-class services with accurate delivery. We carefully inspect all products before packing them for delivery to ensure that you receive only what you have ordered. Here’s everything you need to know about our Return and Refund Policy and has therefore a cancellation policy.

1. CANCELLATION POLICY

Cancellations will be considered only if the request is made within Same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• In case of receipt of damaged or defective items please report the same to us via our “WhatsApp” or “mail”. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Same day of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice to us via our “WhatsApp” within Same day of receiving the product. After looking into your complaint we will take an appropriate decision.
• You can cancel your order within 2 hours of placing it. After this window, cancellations are not possible as we begin processing your order. Please be aware that cancellation charges may be incurred from the payment gateway for both forward and reverse transactions. To cancel your order, please email us at dasedgewa@gmail.com or WhatsApp us at 9007915815 with your order number.
• No cancellation is allowed in case of delays caused by courier companies or external factors like weather conditions, pandemic restrictions, or lockdowns cannot be canceled. Thank you for understanding our policies, and if you have any questions, don’t hesitate to reach out to us at dasedgewa@gmail.com.
• DAS EDGE LLP does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
• Minor variations in color, design, packaging, or appearance between the actual product and the product images (including AI-generated or mockup images) shall not be considered a defect and will not qualify for a return, refund, or replacement.
• Customers acknowledge and agree that all product images are for illustrative purposes only and are intended to provide a close representation of the actual product.

2. REFUND POLICY

• Currently, we do not offer exchange facilities or refund. Before placing an order, please ensure you thoroughly understand the product details. If you have any questions, feel free to contact us via email at dasedgewa@gmail.com or WhatsApp us at 9007915815, and we will provide the information you need.
• Once you receive the product in good condition and it matches the agreed-upon specifications, we do not accept returns or replacements based on personal preferences, sizing issues, or suitability concerns.
• In case of any Refunds approved by the DAS EDGE LLP, it’ll take Not Applicable for the refund to be processed to the end customer.

UNBOXING AND INSPECTION

We request customers to create an unboxing video and take photos of product as you open the package. This is crucial for us to address any issues related to transit damage, loss, or replacement claims.

DAMAGED ITEMS IN TRANSIT

While we take every precaution to ensure your items arrive undamaged, if you do receive a damaged item, we offer the following return and exchange policy:

• To be eligible for a return and exchange, you must send us an email at dasedgewa@gmail.com or WhatsApp us at 9007915815 within 48 hours of receiving the shipment, including your order number, unboxing video, and photos. We do not accept return requests via any other way.
• We will send it to our logistic / courier company. They will inspect your pictures/video and will get in touch with you. Once they confirm then return and exchange will process. Decision of our logistic / courier is final. you are responsible for shipping the product back to the address provided. Please note that we do not offer a reverse pickup service. Always use a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
• Once we receive the damaged item, we will communicate with you for exchange of products.

Last Updated: 17 Aug 2025